{"id":400,"date":"2025-09-25T23:53:00","date_gmt":"2025-09-25T23:53:00","guid":{"rendered":"https:\/\/dev.networks.engineering\/?page_id=400"},"modified":"2025-10-16T09:06:39","modified_gmt":"2025-10-16T09:06:39","slug":"switching-it-support-provider","status":"publish","type":"page","link":"https:\/\/ee.networks.engineering\/index.php\/switching-it-support-provider\/","title":{"rendered":"Switching IT Support Provider"},"content":{"rendered":"\t\t
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\nSWITCHING IT\nPROVIDER<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Discover how we ensure a smooth transition of service when switching to Networks Engineering, and how we support your organisation\u2019s growth and success.<\/p><\/div><\/div><\/section><\/div><\/div><\/section><\/div><\/div><\/section><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Change Your IT Support Provider With\nConfidence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Organisations can reach a point where they know their existing in-house or external IT solution is no longer right for them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Whether it\u2019s repeated poor response times, a major project failure, high costs or an obvious skills gap, signs will be there that the relationship needs to end.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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But there can still be hesitancy to make the change, fearing the stress, difficulty or time pressures of doing so.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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With the right partner, none of these things need to be a concern. Discover below how Networks Engineering\u00a0 professional service takes the stress out of moving IT partner:<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ready To Switch IT Provider?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tGet in touch to find out more about ‘the Networks difference’ and receive your competitive quote:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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How We Help Organisations To Switch IT\nProvider<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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As an experienced IT partner, we make it as easy as possible for organisations to transition to our service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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We utilise an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Four Steps To Switch IT Support\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Phase 1: Pre-Onboarding Assessment \u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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We\u2019ll introduce you to our onboarding engineer and your account manager. We\u2019ll obtain key system information from the current IT provider, and work to understand wider third-party services (such as connectivity, telecoms and printers) that may be relevant to IT support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Phase 2: Transition Process\u00a0<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Transition dates are agreed with you. We then conduct a transition day to deploy software to be able to deliver support from Day One, as well as discover any specifics about the way you want to be supported. Technical system information is populated into our IT Glue management system ready for use by our helpdesk team, and they\u2019ll also be educated about any specifics of your IT support<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Phase 3: Go Live Process\u00a0<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Our IT support service goes live, with communications sent to explain that Networks Engineering is your new IT support partner and how to contact us. Our onboarding engineer will take the final steps to ensuring that your systems are secure and any legacy passwords have been changed.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Phase 4: Post Go-Live<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Your account manager is available at any time once live but will specifically book a meeting one month into support to ensure everything is progressing smoothly. Subsequent checks will also be performed at 2 and 6 months by our customer service team members to ensure you\u2019re satisfied with the service and account management.<\/p><\/div><\/div>

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Broad Industry\nExperience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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As an IT company with over 25 years of experience, we have experience in supporting a wide range of sectors and industries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Not only do we have a good understanding of the pressures and best practices of each industry, we\u2019ve learned new tricks from every one we\u2019ve worked with that we are then able to share with our other customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Currently, we support organisations spanning industries including\u00a0accountancy,\u00a0insurance,\u00a0financial services & banking, real estate,\u00a0legal,\u00a0education, health, defence,\u00a0print,\u00a0construction, aerospace & airports, transport,\u00a0manufacturing & engineerig, automotive, facilities management, consultancy and more.<\/p><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Simplifying\nMigration Of\nMicrosoft\nLicensing & Wider\nSoftware<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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More than day-to-day IT support, organisations are often concerned about switching suppliers because of licensing related to Microsoft 365 and similar software.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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This isn\u2019t completely unfounded: while most software can be brought across with ease, Microsoft licensing used to be difficult to move, and the overall ownership could impact the ability to support an organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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However, changes to Microsoft 365 licensing now make it simple to migrate licensing to a new partner mid-term. And given that Networks Engineering is an accredited Microsoft solutions partner, we can undertake this on your behalf with ease.<\/p><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Once complete, we can provide a health check on your Microsoft 365 tenant, reviewing your Microsoft Secure Score, and making overall improvements to your licensing.<\/p><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What Are The Common Concerns About\nSwitching IT Partner?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We hear lots of reasons why organisations are afraid to switch, even after 100% price rises! Here\u2019s a summary of the most common reasons we hear \u2013 and what we say in return:<\/p><\/div><\/div>

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\u201cA new IT provider won't know our systems\u201d <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It\u2019s true that every IT system is set up in a different way. And it\u2019s for this reason that Networks Engineering devotes time at the start of a new relationship to learning systems, documenting admin rights, and reviewing setup in-line with organisational goals.<\/p>

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In doing so, we\u2019ll often review systems that haven\u2019t been audited in years. So, it\u2019s fairly common to discover ways to improve organisations\u2019 IT setups or enhance their security.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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So if anything, switching IT provider to Networks Engineering should make your systems better.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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\u201cHow do we know if our new IT provider has the right skill set?\u201d <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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This is a legitimate concern with smaller IT support providers. And in our time, we\u2019ve seen some terrible setups where IT partners have tried to hide their lack of skills.<\/p>

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Networks Engineering works with organisations of all sizes and across practically every industry, so we have experience in a vast range of systems, software and solutions. With more than 50 expert IT engineers and consultants, we carry a huge breadth of experience and skills.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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But in the very rare case that we encounter something new to us, we\u2019re humble enough to say so. So if there\u2019s that one niche piece of software you really need help with, we\u2019ll put our best people on the job to learn how we can help you.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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\u201cSwitching IT provider is going to involve lots of effort on our part\u201d <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Your time is valuable, and you don\u2019t have much to spare for a new IT provider. That\u2019s why Networks Engineering transition of service model is designed to let us take on the hard work.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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We\u2019ll document your systems, catalogue licences and hardware, and review your setup. We\u2019ll obtain all relevant information from your current IT provider and even inform relevant third-party service providers (phone systems, internet providers, print suppliers etc.) that we\u2019re now managing your IT.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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We will want to spend some time with you \u2013 but only to understand your organisation\u2019s goals and how we can help you achieve them. But you can leave the IT-side of things to us.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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\u201cOur old IT provider will cause us problems\u201d <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If your current IT provider tries to make it difficult to leave, it usually confirms that you\u2019re making the right decision.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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But you don\u2019t need to worry. As part of our transition of service process, we handle all of the technical elements of switching IT provider. This includes obtaining relevant passwords and access rights from your old provider and migrating any licences to our care. Just leave it to us to get the information we need.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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And whatever your old IT provider says, remember you were only paying for their services \u2013 YOU own YOUR IT systems. No one can legally withhold your data or threaten to turn services off prematurely.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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\u201cMoving our data to you will be difficult\u201d <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Not at all. We use an industry-standard software solution to hold all of our customers\u2019 systems documentation.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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If you\u2019re moving to us from an established IT provider, there is a good chance your data is already in this system and so easily portable. Moving your data should only take a few clicks.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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If data is not in that system, don\u2019t worry \u2013 we have staff members dedicated to capturing all the information we need to support you, and adding it in an orderly way. They\u2019ll do the work so you won\u2019t have to.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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And in the (unlikely) event that you choose to leave our support one day, we\u2019d be able to securely provide all of this information to your next support solution in this widely-recognised format. So you don\u2019t need to worry about your data being tied up.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contact Us\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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\nTo discuss switching IT provider to Networks Engineering, please get in touch:\n<\/div>\n<\/div>\n<\/section><\/div>\n<\/div>\n<\/section><\/div>\n<\/div>\n<\/section><\/div>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

SWITCHING IT PROVIDER Discover how we ensure a smooth transition of service when switching to Networks Engineering, and how we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-400","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ee.networks.engineering\/index.php\/wp-json\/wp\/v2\/pages\/400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ee.networks.engineering\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ee.networks.engineering\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ee.networks.engineering\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ee.networks.engineering\/index.php\/wp-json\/wp\/v2\/comments?post=400"}],"version-history":[{"count":0,"href":"https:\/\/ee.networks.engineering\/index.php\/wp-json\/wp\/v2\/pages\/400\/revisions"}],"wp:attachment":[{"href":"https:\/\/ee.networks.engineering\/index.php\/wp-json\/wp\/v2\/media?parent=400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}